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Feb 23, 2022
Summary: In the
7th episode of season 8 of the Propcast, Louisa is
joined by Julia Paolucci, Managing Director at HqO France and Samuel Warren, Managing Director of
HqO UK Ltd about how tenant engagement can slow down the
resignation movement and help landlords meet ESG targets. They
touched on what tenants can get out of HqO’s product, the
acquisition of Office App and how ESG plays into the tenant
experience. They also discussed what HqO has planned for 2022 as
well as JLL Spark being a key investor. The key takeaway from this
episode is that the focus in the current era is all about the
employee experience.
Resources:
Companies Mentioned:
Shout Outs:
Key Insights From This Episode:
Keywords: ESG,
tenants, landlords, real estate, office, future of work
About Our Guests:
Julia Paolucci
Julia Paolucci is
Managing Director for France at HqO,
where she is responsible for establishing and growing the French
business.
Julia brings forward a property
technology expertise, and a track record of leading greenfield
organisations. In her previous role, as Head of Sales for Workwell,
she was tasked with building the organisation’s client base in the
proptech sector’s nascent stages, developing a thorough
understanding of the landlord, tenant, service provider, and
end-user experiences.
Julia started her career in
banking, working in New York, Paris and London for the New York
Stock Exchange, Deutsche Bank, and lastly HSBC Corporate Bank where
she spent 7 years.
Julia graduated with a BComm
from McGill University in Montreal and an Executive MBA from IE
University in Madrid.
Samuel Warren
Samuel Warren is the
Managing Director of HqO UK Ltd, our London based business. At HqO
Samuel is responsible for the growth of our platform in Northern
Europe, including Germany, Netherlands and
Nordics.
Prior to HqO, Samuel spent 12
years in the real estate market specialising in growing new
businesses and high performing sales and marketing teams with
companies such as CBRE and Chesterton Global and developers such as
Berkeley Group and Country Garden. He worked in the Middle East,
Singapore, China and Russia.
He is a graduate of Exeter
University and also commissioned into the British Army, serving as
a Bomb Disposal and Search Officer in the Royal
Engineers.
About Our Host
Louisa Dickins
https://www.linkedin.com/in/louisa-dickins-ab065392/
Louisa started her career in
property working at a well-known estate agency in London. Realising
her people skills, she moved over to Lloyd May to pursue a career
in recruitment. She now is a Director at LMRE, who are a specialist recruitment firm driven
by PropTech and recruitment professionals, and Louisa oversees
their 5 core areas. Louisa co-founded LMRE and provides a
constructive recruitment platform to the new disruptors in real
estate. Louisa is also on the board of Directors at UK PropTech
Association (UKPA).
About LMRE
LMRE believe there is a better
way to recruit. LMRE focus on a more comprehensive, client led focus
delivering exceptional talent to the place at the time. They are
passionate about the industry and passionate about people’s
careers. LMRE spend time with each client to become and an
extension of the business, and their transparency and core values
help them grow with the sector. LMRE simplify recruitment and
innovate with our clients and evolve the people driven, PropTech
community.
Timestamps:
[01:50] Julia, how did you
become the managing director of HqO France?
[03:15] Sam, how did you end up
at HqO and what experience do you bring to it?
[04:30] Tell us more about the
product and how has the product pivoted over the last few
years?
[06:20] Say I’m one of the
tenants, what value do I get out of this product?
[09:25] You have some well known
investors; Insight Partners, JLL Spark, Navitas Capital, Cushman &
Wakefield and Suffolk Capital. This has allowed you to grow across
North America, UK and Europe. Are there any areas of focus or
growth for the business which you are looking at?
[11:20] You acquired Office App.
How did that come about and what does it mean for the business? You
also have a fantastic culture; how do you sort of balance that with
the acquisition?
[13:25] How does ESG play into
obviously tenant experience?
[15:50] Can you talk us through
how HqO can help clients achieve their ESG goals?
[17:00] JLL Spark has made an
investment into HqO, what does this mean for the whole of
HqO?
[19:25] What’s next for 2022 in
HqO, in each of your regions?
[23:40] The ‘LMRE’ part, Louisa
asks the guests to talk about:
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